Last Updated 18th May 2005

Why do you need me to register in order to get offers?
Txt2taste is a permission-based program. Once you have registered you will be able to respond to any txt2taste ads using your mobile phone and without the need to register again. We hold your details securely and when you give us permission we will use them to fulfil the offer you have requested e.g. a free sample, or to get more information on something.

What happens if I've forgotten my password?
A 'Forgotten Password' screen will appear on the Log-in page. Simply fill in either your mobile number or email address and then click 'Request Details'. We will then send your password through to your mobile or email.

What happens if the product I want to try is out of stock - can I try something else instead?
When demand for a particular product is high, unfortunately we may run out of stock. If this happens and you miss out on a free trial, you may like to trial something else instead. Visit www.txt2taste.co.nz to view further offers, and follow the instructions to order your next free sample.

How long will my free sample take to arrive?
Your free sample should take between 7 and 14 days to arrive at the address you've given us. If it hasn't reached you in this time, please email us at support@txt2taste.co.nz for further help.

If my address changes how do I let txt2taste know?
When you make an order for a free sample, a screen will appear entitled 'Order Now'. Within this screen there will be a section called 'Delivery To' that displays the name and address details we have on record for you. This section also asks if your address is correct. If the details we have listed here are incorrect, then please click on CHANGE ADDRESS and make any changes, to ensure we post your sample to the right place.

How long have I got to place my orders?
Product trials are only available for a limited time. If a product has been moved to the 'Recent Offers' section, it is no longer available for sampling. Check the 'Home' page for current offers.

How often will there be new products available for sampling?
txt2taste will be showcasing new products all the time. When there is a new offer we'll send you an email, or txt message.

How many samples can I order at a time?
If you are joined with txt2taste you can order one sample from each offer available on the website. In addition to these great offers, from time to time we may contact you by e-mail or txt with details of new offers that are available by invitation only.

Why do you need me to register in order to get offers?
Txt2taste is a permission-based program. Once you have registered you will be able to respond to any txt2taste ads using your mobile phone and without the need to register again. We hold your details securely and when you give us permission we will use them to fulfil the offer you have requested e.g. a free sample, or to get more information on something.

Is this SPAM?
No. Spam is unsolicited email and txt2taste will only contact you if you have specifically indicated your permission to do so. You may also opt-out from communication from txt2taste at any time.

Will txt2taste pass my details to it advertisers without my permission?
No. In most situations txt2Media will use your contact details to contact you directly - whether it be by email, SMS (assuming you have opted in to receive SMS messages) or direct mail. Txt2Media DOES NOT sell or giveaway your personal contact details unless you provide permission to do so or it is required by law.

One situation where we will need to pass limited contact details to an advertiser is where the offer cannot be fulfilled by txt2Media. For example if we ran a free airtime offer we would need to tell the telephone company your mobile number so they would know who had claimed it. Or if we ran a car test drive offer we would need to pass your telephone number to the advertiser so they could contact you with a suitable time to drive the vehicle.

Your terms and conditions say that if I give my permission you will pass my contact details to an advertiser. How clear will it be that this is what is happening?
It will be made very clear. We separate out this opt-in clause from our own registration process. You will be required to read a very clear statement such as:
"Please tick if you're over 18, and happy to receive samples and offers about THEBRANDNAME and be contacted directly by THECOMPANY about THECOMPANY, its brands, special offers, samples and promotions."

You will then need to check the box and submit for this request to be activated.

If I get really stuck with something on the site, is there someone I can contact for help?
Email is the best way to contact us, click here to go to our assistance form.
If you wish to speak to someone, call 0800 300 355, leave a message with your name and daytime contact number and we'll call you back.